Refund & Return Policy
This Refund and Return Policy governs all B2B transactions between Aurora Trade and Consulting (“the Company”) and its clients. As a global trade entity, we specialize in customized procurement and tailored industrial solutions for international buyers.
1. Nature of Business
1.1 The Company operates exclusively in the B2B sector, where goods are procured or manufactured based on specific client mandates. 1.2 All orders are considered final once placed, as they involve customized specifications or dedicated resource allocation. 1.3 Clients bear the absolute responsibility to verify all technical drawings, quantities, and intended applications before finalizing an order.
2. Strict No-Return Principle
2.1 Unless there is a verifiable material quality defect or gross negligence solely attributable to the Company, we do not accept any returns or refund requests.2.2 Subjective dissatisfaction, changes in market demand, client inventory surplus, or difficulties in resale do not constitute valid grounds for return.2.3 Any deviation from client-approved samples or specifications after the production has commenced will not be eligible for compensation.
3. Excluded Products
3.1 Specifically customized products, project-based machinery, and technical components are strictly non-returnable.3.2 Sample units provided for evaluation, items sold during clearance events, and specially discounted or ‘final sale’ goods are ineligible for any form of exchange or refund.3.3 Products that have been partially installed, modified, or subjected to improper storage conditions by the client are immediately disqualified from any claims.
4. Quality Claim Protocol
4.1 Upon arrival, clients must perform a rigorous inspection within 7 calendar days.4.2 For any quality claim to be considered, the client must submit a formal written notice inclusive of: Original Purchase Order; Comprehensive photographic and video evidence of the defect; Technical inspection reports if applicable.4.3 Failure to submit a claim and necessary evidence within the stipulated timeframe shall be deemed as unconditional acceptance of the goods.
5. Resolution of Validated Claims
5.1 Where a material defect is mutually confirmed, the Company reserves the right to choose the remedy, which may include: Supply of replacement parts in subsequent shipments; Application of a partial credit toward future orders; A negotiated partial refund.5.2 A full refund or total return is never a default remedy. The Company will work in good faith to resolve issues through repair or replacement rather than transaction reversal.
6. Logistical Obligations
6.1 No goods may be shipped back to the Company without a prior written Return Material Authorization (RMA) issued by our management.6.2 In the event a return is authorized, the client remains responsible for all packing, export documentation, and risk of loss during transit.6.3 Unauthorized returns will be rejected at the point of entry at the client’s sole expense.
7. Costs and Expenses
7.1 For validated claims, the Company may, at its discretion, share a portion of the freight costs as agreed in writing.7.2 All costs associated with returns generated by client error—including but not limited to shipping fees, import duties, and storage charges—shall be the exclusive liability of the client.
8. Limitation of Liability
8.1 The Company’s total aggregate liability for any claim shall not exceed the actual amount paid by the client for the specific goods giving rise to the claim.8.2 Under no circumstances shall the Company be liable for indirect, incidental, or consequential damages, including loss of profit, loss of business opportunity, or project delay penalties.
9. Claim Deadlines
9.1 All claims related to commercial or quality disputes must be lodged within 30 days of the Bill of Lading date or receipt of goods, whichever occurs first.9.2 Statutory rights are limited to the fullest extent permitted by law in these international B2B commercial dealings.
10. Legal Interpretation
10.1 This policy is integrated into the General Terms of Sale of Aurora Trade and Consulting.10.2 The Company reserves the exclusive right to interpret, modify, or update these terms at any time without prior notice. Any disputes shall be settled through binding arbitration or the jurisdiction specified in the primary sales contract.
11. Corporate Identity
Aurora Trade and ConsultingEmail: Coming SoonWhatsApp & Phone: +1 7739161735Last Updated: [Current Date]